Rad Institude

Our Promise

— PRIVACY POLICY —

Privacy Policy for Rad Institute (Part 1)

Effective Date: July 25, 2026

At Rad Institute (“Company,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information entrusted to us by our students, parents, website visitors, and prospective learners. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you visit our website, enroll in our courses, communicate with us, or interact through our digital platforms, including Meta’s Official WhatsApp Business API, Rich Communication Services (RCS), email, telephone, and other online services.

This Privacy Policy has been prepared in accordance with the Information Technology Act, 2000, applicable Indian privacy regulations, and follows the principles of Meta Business Messaging Policies, Google Business Messaging requirements, and industry best practices for data protection.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Introduction

Rad Institute is dedicated to providing quality educational and training services while ensuring the privacy and security of every user’s personal information.

This Privacy Policy applies to all information collected through:

  • Our official website
  • Online admission forms
  • Student registration portals
  • WhatsApp Official Business API
  • Rich Communication Services (RCS)
  • Email communication
  • Telephone conversations
  • Offline admissions
  • Social media inquiry forms
  • Online learning platforms
  • Digital marketing campaigns

Our objective is to ensure complete transparency regarding how your information is collected, processed, stored, and protected.

2. Information We Collect

Depending on your interaction with Rad Institute, we may collect different categories of information.

A. Personal Information

We may collect information including:

  • Full Name
  • Parent or Guardian Name (where applicable)
  • Mobile Number
  • Email Address
  • Residential Address
  • Date of Birth
  • Educational Qualifications
  • Course Preferences
  • Student Identification Details
  • Payment Information (excluding full banking credentials)
  • Admission Details
  • Emergency Contact Information

This information is collected when you:

  • Submit inquiry forms
  • Register for courses
  • Apply for admission
  • Contact customer support
  • Subscribe to updates
  • Participate in events or workshops

B. Device Information

When you access our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Screen Resolution
  • Time Zone
  • Language Preferences
  • Access Time
  • Website Navigation History
  • Referral Source

This information helps improve website performance, security, and user experience.

C. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Remember user preferences
  • Maintain secure login sessions
  • Improve website functionality
  • Analyze visitor behavior
  • Measure website performance
  • Personalize content
  • Enhance user experience

Users may disable cookies through their browser settings; however, certain website features may not function properly.

D. Communication Information

When communicating with Rad Institute, we may collect:

  • WhatsApp conversations
  • RCS message interactions
  • Email correspondence
  • Contact form submissions
  • Support requests
  • Phone inquiry records
  • Feedback forms
  • Complaint records

These communications are maintained solely for service delivery, quality assurance, training, and legal compliance.

E. Educational Information

During admissions and course enrollment, we may collect:

  • Previous educational qualifications
  • Academic records
  • Examination details
  • Course selections
  • Attendance records
  • Assessment results
  • Certification records
  • Student performance reports

Such information is used exclusively for educational and administrative purposes.

3. Purpose of Data Collection

Rad Institute collects personal information for legitimate educational and business purposes, including:

  • Processing admissions
  • Student registration
  • Identity verification
  • Course management
  • Fee collection
  • Issuing receipts
  • Providing educational services
  • Delivering study materials
  • Scheduling classes
  • Conducting examinations
  • Issuing certificates
  • Providing customer support
  • Responding to inquiries
  • Sending important notifications
  • Improving our services
  • Website analytics
  • Security monitoring
  • Fraud prevention
  • Legal compliance
  • Internal administration

We only collect information that is necessary for these purposes.

4. Consent for WhatsApp & RCS Data Processing

Rad Institute may communicate with users through Meta’s Official WhatsApp Business API and Rich Communication Services (RCS) after obtaining appropriate consent through inquiry forms, admission forms, website registrations, or other lawful methods.

By voluntarily providing your mobile number, you consent to receiving messages including:

  • Admission confirmations
  • Course updates
  • Class schedules
  • Examination reminders
  • Fee payment reminders
  • Student support messages
  • Attendance notifications
  • Event announcements
  • Important educational information
  • Verification messages
  • Customer service communications

We do not send unsolicited spam messages. All communications are relevant to your inquiry, enrollment, or relationship with Rad Institute and comply with applicable Meta and RCS messaging policies.

Users may opt out of non-essential communications by contacting us or following the unsubscribe instructions where applicable. However, essential service-related communications may still be sent when necessary for the administration of your educational services.

5. Legal Basis for Processing

Rad Institute processes personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contractual relationship (such as course enrollment)
  • Compliance with legal obligations
  • Protection of legitimate educational interests
  • Fraud prevention and security
  • Administrative and operational requirements
  • Regulatory compliance under Indian law

Where consent is required, users may withdraw consent at any time, subject to applicable legal or contractual obligations.

6. How We Use Collected Data

The information collected may be used to:

  • Verify student identity
  • Process admissions and enrollments
  • Deliver educational services
  • Manage classroom operations
  • Provide online learning access
  • Send examination notifications
  • Process fee payments
  • Generate invoices and receipts
  • Improve academic support
  • Resolve technical issues
  • Respond to inquiries
  • Provide customer assistance
  • Conduct surveys and feedback programs
  • Improve website functionality
  • Maintain service quality
  • Ensure platform security
  • Prevent misuse and unauthorized access
  • Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data Retention & Deletion

Rad Institute retains personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on:

  • Admission requirements
  • Educational records
  • Financial documentation
  • Legal obligations
  • Regulatory compliance
  • Dispute resolution
  • Security investigations

When personal information is no longer required, we securely delete, anonymize, or archive the data using appropriate technical and organizational measures.

Users may request deletion of certain personal information, subject to legal, academic, and regulatory retention requirements.

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